Shipping policy
Welcome to MOODY GARDEN. We are committed to providing a smooth and reliable shopping experience from the moment you place your order to the day it arrives at your door.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Shipping Times
Estimated delivery times from the date of dispatch:
| Destination | Estimated Delivery Time |
|---|---|
| United Kingdom | 2–5 Business Days |
| Europe | 5–10 Business Days |
| United States | 7–14 Business Days |
| Rest of the World | 10–20 Business Days |
Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other factors outside our control.
Shipping Costs
Shipping rates are calculated and displayed at checkout before your purchase is completed.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your package's progress.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Incorrect Shipping Information
Please ensure all shipping information is accurate before placing your order. MOODY GARDEN is not responsible for packages delivered to incorrect addresses provided by customers.
Lost or Delayed Packages
If your order has not arrived within 30 days of receiving your shipping confirmation email, please contact our support team and we will assist you in resolving the issue.
Contact Us
For any questions regarding your order or shipment, please contact us:
Email: contact@moodygarden.co
Thank you for choosing MOODY GARDEN. We appreciate your support and look forward to helping you create a beautiful home and garden space.